Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@koftastudio.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@koftastudio.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Returns are accepted and must be authorized by us previously.
The garment must not be worn or altered in any form. Return shipping must be paid by the customer. You will be issued a refund as soon as your return have been processed. In the event of credit card payment, the amount will be credited back to your account immediately after the garment have been received and checked. In the event of advanced bank transfer, the amount will be transferred back to the account specified when the order was placed. All bank transfer fees are to be paid by the customer.
Exchanges are accepted under the following circumstances: the piece has arrived damaged or there is any manufacturing defect. All items from sale are non-refundable.
Please email us at sales@koftastudio.com with subject: return/exchange within 3 days of the delivery acceptance date.
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